Traffic Reset & Plan Renewal Related Questions
About Traffic Reset
Traffic reset is performed based on the order date.
Please note that traffic reset is not actually based on your last order date, but on your plan expiration date. Here's an example:
| Plan Expiration Date | June 4th |
|---|---|
| Automatic Reset Date | Every 4th of the month |
When your traffic usage exceeds 80%, the reset traffic button will be displayed, and you can manually purchase a traffic reset package to reset your traffic at any time.
| Note! Purchasing a traffic reset package will not update your reset date! |
|---|
| Traffic reset operation is not based on your last order date, but on the original reset date of your plan! |
|---|
For example: If your plan originally expires on June 4th, and you use up your traffic on June 3rd and purchase a traffic reset package. This does not mean that the traffic reset date changes to June 3rd, but will still reset on June 4th. It means you've paid for a "1-day (6.3-6.4) traffic package" and it will not extend your plan validity period. Following this example, you can enjoy the reset traffic between June 3rd and June 4th, and the traffic will still be reset on June 4th, while the plan validity period will not be extended to the next June 3rd (will not be calculated from the traffic reset date).
About Plan Renewal
When you want to extend your plan validity period (renew subscription), please make sure that the plan name you choose is exactly the same as your original plan name. Only when the plan name is exactly the same can the time be increased, otherwise the system will treat it as a plan override operation, and the previous plan cannot be recovered!
⚠ Warning ⚠
| If the original plan has not expired, purchasing another plan will result in the original plan being overridden!! |
|---|
| For renewal, please click the [Renew Subscription] button in the dashboard!! Please do not repurchase subscription to avoid losses! |
|---|
| When purchasing a plan, please pay attention to the system prompts (plan override warning) to avoid overriding your subscription!! |
|---|
- Tips: In the Dashboard option on the official website panel, you can find the Renew Subscription option in the Shortcuts module at the bottom. If your subscription plan can be renewed, clicking the Renew Subscription button will automatically redirect you to the renewal interface.
Final Notes
If you encounter problems that you cannot solve on your own, here are the solutions:
- Self-check the Documentation
- Send a ticket to seek help from our staff
- Join our Telegram discussion group (see Personal Center) and chat with other users!
Thank you for your support and understanding!